AS
Angela S
1 reviews | Active since Feb 2016
15 Apr 2016, 16:24
change of email
I do not understand why the FNB call centre is so incapable. I called to change my email address. I was told this was complete, yet only my cheque account for in contact was updated. My Statement went to wrong one still, as did in contact for my credit card and credit card statement. I called back and asked for all my emails to changed and was assured they were.... yet still my ebuck statement is going to old address. I refuse to call again and waste my phone bill and time.<br> <br> This is my 3rd complaint on hello peter for FNBin 3 weeks. Its seems the only way to get things done is to complain on here!!!<br> <br>
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
16 Apr 2016, 08:42Hello AngelaStephenson,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 906558.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 906558.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Apr 2016, 08:42
Official
Hello AngelaStephenson,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 906558.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 906558.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
