1 reviews | Active since Jan 2011
Change my otp option!
What useless customer service. I have now contacted you not once... Not twice... But THREE TIMES requesting you to change my otp notifications... And each time you tell me it has now been escalated to (insert some fancy meaningless title) and still it has not been done. Well, it's too late to contact me as I'm overseas now. Great service. I have a reference number but don't want to give it on here. If you search my ID you will find it.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)