Change in Premier Banker policy

I used to love how efficient the premier bankers were - I always received a prompt reply to any email or phone message left.<br> <br> Sadly, since FNB's policy change regarding the premier banking suite, this is no longer the case. Simple 2 line replies take approximately 1.5 days to be sent. Phone calls follow-ups are a thing of the past...<br> <br> This would not have been s bad had I been a new customer but as someone who was accustomed to the \old"premier bankers"