1 reviews | Active since May 2016
Challenge: Turn my frown upside down.
<p>Contacted FNB's ***** Dept. today since my details were leaked by the unsecured Takealot App and someone in the US went on a shopping spree. Thembi assisted me telephonically, and she did very well - my issue is not with her, but the process.<br /><br />My card was cancelled and I was told to cut it into pieces immediately. How am I supposed to put petrol in my car or live if I have NO ACCESS to the funds left in my account while it takes 7-14 WORKING DAYS for the ***** Dept. to investigate and resolve the issue (if it is resolved that is..)</p> <p> </p> <p>What makes things worse for me, is that I did not receive a single SMS request for an OTP, yet the transactions still went through (this is for a Debit Card, I would understand if my Credit Card was cloned and swiped).<br /><br />I thought there are measures in place to protect this from happening, and now, a week before my birthday, a day after I got paid, I'm without money.<br /><br />I AM NOT HAPPY!! THIS NEEDS TO BE RESOLVED ASAP!!!!!!</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I am yet to receive the outcome of this case. My card was replaced and the transactions reversed, but nobody's been able or willing or tell me how a person in the US managed to get past the bank's security and succesfully make multiple successful transactions. I received no calls from the bank, no OTP SMS's, and well, as a Premier Banker, NO UPDATES.
I'm pretty disappointed. My partner has a GOLD account and she receives better service and more perks with her account.
So, at this stage there's no indication as to whether the security leak's been fixed or what the hell happened and how the hackers managed to get into my account.
I'd love to go to another bank, but it's just a different logo, slogan, building, and the same horrible service.
I am yet to receive the outcome of this case. My card was replaced and the transactions reversed, but nobody's been able or willing or tell me how a person in the US managed to get past the bank's security and succesfully make multiple successful transactions. I received no calls from the bank, no OTP SMS's, and well, as a Premier Banker, NO UPDATES.
I'm pretty disappointed. My partner has a GOLD account and she receives better service and more perks with her account.
So, at this stage there's no indication as to whether the security leak's been fixed or what the hell happened and how the hackers managed to get into my account.
I'd love to go to another bank, but it's just a different logo, slogan, building, and the same horrible service.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)