Cession Letter

I went to FNB Florida road last week Saturday with a request for a confirmation of cession. Unfortunately that department was closed on that day. But a manager took my details that she required to conduct an investigation into my cession letter on Monday (26/01/2015) and assured me that she would call me and inform me on the progress. I did not hear back from her and I have tried Phoning the branch every day trying to get hold of her I have sent numerous emails to try and get a response. But nothing.<br> <br> Please could someone in charge at the FNB branch Florida Rd give me a call and let me know what is going on.