MS
Moremi S

1 reviews | Active since Nov 2017

06 Nov 2017, 13:39

Cellphone repair

I have two contract phones from FNBConnect.I reported my Samsung Galaxy tablet that it has no physical demage nor exposed to water spillage but it doesn't read the simcards that are both from FNB.Ever since I reported this matter a month ago,I have been getting promises that FNB will send their courier to fetch the phone and take it to repairs.I am paying not less R500 per month for the phone that is not working.That's *******.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2017, 14:06
Official

Hello *** ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)