cellphone refund

i took a phone from fnb on the 2nd feb n returned on the 9th feb, i have been taken from pillar to post by fnb connect i spoke to one rude lady telling me this morning i go to fnb Rosebank n tell them to captured my phone. i am gatvol i work in randburg. i went to randburg the whole week trying to get help i spoke to portia manager there n she tried her best to help me though most of the time when i want to speak to her she is busy, there is a lady by the name of pricilla n kagiso they seem only to know online banking n to print statement and give out waiting tickets, some other processes they niks they will refer you nje.. i was advised by one rude lade on fnb connect to go to rosebank or call them i googled their number (087) ********** / (087) ********** . n trieed 100 time until Demi gave me ********** 800 after i was really gatvol cause ERUMILDA one of the worst employees of the year by FNB she need anger management classes customer service training she made me so mad i refused to speak to her. i want my money back to buy a phone i made temp loan cause of your incompetencies.i need my money to be refunded i dont need this. i cant be treated like this by your consultants. they people belittle the big brand of fnb