1 reviews | Active since Jun 2018
Cellphone change prevents me from doing any banking
I recently upgraded my cellphone. In order to do any banking with FNB I need to validate the phone. However FNB does not permit me to validate the phone with their app. Thank you FNB, I am now blocked from making any payments and its the end of the month. Why bank with FNB when the 'banking' is the very thing you not permitted to do. Can someone please resolve this issue. Thank you
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)