Cellphone banking takes my money and gives no airtime

<p>So FNB have been on the call where their cellphone banking took my money for a 1 gig data package and a R55 airtime purchase on the 27th July . </p> <p> </p> <p>It is now the 11th of August and FNBs best response is that the call has been complete and I have the airtime now . </p> <p> </p> <p>The attached screen shot shot was the reply to their email where I showed them that non of the airtime or data that I purchases was loaded yet . </p> <p> </p> <p>I am still waiting for someone to get back to me as to why they think it's been loaded yet I see nothing on my Account . </p> <p> </p> <p>For a Premier Customer I sure am getting **** service ,i guess that's just a way for FNB to take your money and say that you will get better service . </p>