Cellphone Banking not reversing wrong transaction

I bought wrong bundle by accident via FNB Cellphone Banking, contacted Cell C thereafter who asked me to communicate with FNB. Contacted FNB Cellphone who referred me back to Cell C.<br> <br> I am unable to use my cell phone as a result, the matter remains unresolved & I needed to use my phone due to family death & to make funeral arrangements which I couldnt.<br> <br> I have gotten my parents, inlws, siblings & wife to port to Cell C &will port them to another network if this matter is not resolved ASAP. All I want is my R200 airtime.