Cellphone Banking - No solution
FNB service is a shame I lost my cellphone and I am now using a new Cellphone, For safety of my Account I understand all the procedures that needs to be followed.
But right now I cant go that route 1 more time.
I visited Kroonstad Branch to activate my cellphone banking and everything seemed to fine. Few days when I use my cellphone banking to purchace airtime it said (I must type my card number and enter Pin of which I did) and it eneded up blocking once again.
Today I contacted Customer Service and the consultant couldn't help, she said I must visit the Branch again.
I do not have time to go to the branch every now and then as my time is so limited. This time around if I dont get assistance its better to look for another bank whereby their services are easily accessible.
Good Day Mr Tladi Senooane
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Tladi Senooane
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***