DM
Derrick M

1 reviews | Active since May 2015

26 May 2015, 09:53

Cellphone Banking delays

I am so disappointed in the Cellphone Banking service i received this morning from FNB!!!!<br> <br> What is the use of me purchasing airtime to only get to receive it 4 hours later????<br> <br> This is not the first time this happens. i needed airtime so i could buy electricity using the same cellphone banking service, so my lights(Geyser, fridge) do not go off. Instead i was left with no airtime, no electricity, a cold shower and will get to a fridge full of wasted food which will be a waste of money as i had to go to work early. I have been a client with this company long enough to be receiving service like this!!!!<br> <br> This is unacceptable!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 May 2015, 13:14
Official
Hello Derrickma,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 690585.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)