Cellphone Banking

Item: FNB (First National Bank)
Rating: 1
Author: Matete M

The bank provides a Cellphone banking experience and assures that we can get Proof of Payments for this transactions no problem. But after requesting them via your customer Service I'm told you cant provide proof of payment for DsTV transactions and that's it, there is a problem with just those for a month and we were not informed before, and not time frame of when it will be fixed, Just there is a problem with those transactions that it.

What kind of Customer Service is that?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

21 Feb 2018, 10:43

Hello Matete-mo***eng ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply21 Feb 2018, 10:43

Official

Hello Matete-mo***eng ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Matete M's updateReviewer Update

26 Feb 2018, 07:38

So you guys instead of calling Dstv on my behalf you decided to reset my Cellphone Banking limits and suddenly they have been changed? Are you serious?

Matete M's update26 Feb 2018, 07:38

Reviewer Update

So you guys instead of calling Dstv on my behalf you decided to reset my Cellphone Banking limits and suddenly they have been changed? Are you serious?