1 reviews | Active since Aug 2016
Cell Phone Hitch
<p>I recently changed cellular service providers, hoping that "NO SERVICE" messages would end.</p> <p>Since I moved, I cannot do internet banking, no OTP's arrive, and when people try to call me, the error message "The subscriber you have dialled is unavailable, please try again later" is the standard response.</p> <p>Why?</p> <p>FNB please sort out your issues.</p> <p> </p>
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Let's see how long it takes FNB to sort out the issue, or to call me directly to do so! Love FNB's line "To follow up with us you can contact 0877***371", I complained, FNB should be CONTACTING ME, go figure!
Let's see how long it takes FNB to sort out the issue, or to call me directly to do so! Love FNB's line "To follow up with us you can contact 0877***371", I complained, FNB should be CONTACTING ME, go figure!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Lebo, you are a STAR!
Lebo - FNB Cell Phone Banking called me and after chatting around my problem promised to investigate and come back to me ASAP.
It appears that the issue is not a FNB problem but a CellC problem.
The CellC contract was cancelled on the 30th August, instore at Festival Mall, using the CellC instore's cell phone, but not actioned on their system by their Terminations Department. Today when I went back to CellC Festival Mall, Gugu - CellC told me I need to give them a 1 month notice period, AGAIN?????
Thank you Lebo for your patience is dealing with this disgruntled and crusty customer, you are a *!
Lebo, you are a STAR!
Lebo - FNB Cell Phone Banking called me and after chatting around my problem promised to investigate and come back to me ASAP.
It appears that the issue is not a FNB problem but a CellC problem.
The CellC contract was cancelled on the 30th August, instore at Festival Mall, using the CellC instore's cell phone, but not actioned on their system by their Terminations Department. Today when I went back to CellC Festival Mall, Gugu - CellC told me I need to give them a 1 month notice period, AGAIN?????
Thank you Lebo for your patience is dealing with this disgruntled and crusty customer, you are a *!
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***