RM
Reshan M

1 reviews | Active since Sept 2017

13 Sept 2017, 18:26

Cell phone Contract

I have been contacted by Fnb Connect to take a contract and they said its a month to month contract. Now when i decide to cancel the contract theres no feedback and when i decide to do a follow up they say i must wait two months for it to be cancelled. I dont understand why but its frustrating.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Sept 2017, 09:15
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)