Cell phone banking

To whom it may concern I was in an accident two weeks back I broke my ankle and now I am on crutches. After my accident I had to block my card as my phone and cards was ****** at the accident scene. I went to FNB Mall of the South on Monday last week Monday to go and block my card and get access on my cellphone banking. The consultant helped me unblock my card and called *****. When I had left the branch I was told that everything is working and all my cards and cellphone banking was unblocked . I tried to access my cellphone banking and it kept telling me my account is blocked I went back to the bank on Thursday we followed all instructions about putting the card in the machine and verifying the account but my account was still blocked who called ***** and cellphone banking they told us that everything was unblocked on their side. The consultant called ***** again and told them the situation they told me that they would call me in the next 24 hours which would have been Friday now we are Monday and I haven't received the call no a message from FNB I am on crutches and I can't keep going to the bank as I have to heal and recover from the accident I am very disappointed in the service as nedbank fixed my cards on the same day that I went to FNB as well.