NV
Nicolene V

1 reviews | Active since Nov 2014

05 Feb 2015, 15:25

Cell C contract- No sim card

I've purchased an Tablet from FNB and apparently did I agree on a contract with Cell C for data but I currently make use of an Telkom sim for my data. I went to FNB to complain about an amount that goes of my bank and we've cancelled the Debit Order. The amount still gets debited from my account so I've phoned Cell C who said to me that I do have a contract with them since 2012 for data which I don't use - I don't have a Cell C sim card. I'll appreciate it if someone can contact me regarding this issue. All I want is that the contract that I'm not aware of gets cancelled. Please assist.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2015, 15:30
Official
Hello nicci-venter,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 618728.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)