AO
Andrew O

1 reviews | Active since Nov 2016

13 Nov 2016, 20:14

cell c and fnb sucks

<p>So early today I was ****** of my iphone5 cellphone. After reporting this at my nearest police station I was told that I need a ITC number in order for them to open a case.</p> <p>So to give you context- about 2months who I ported my vodacom number to FNB connect who is using Cell C network. When I called Cell C to get assistance that told me that my number doesn't come up on their systems which resulting in them not being able to help me.</p> <p> </p> <p>I'm frustrated because now I have to go to a Cell C store to help me and I must call FNB connect thereafter I have to go back to the police station to make a case then give the case number to my insurance to help me.</p> <p> </p> <p>If this was sorted from the start I would not have had this issue. Fnb this is not on.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2016, 09:45
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)