Celeste Kruger: automated response pathetic

Hello Spenza,<br> <br> We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention. <br> <br> This matter has been escalated to FNB Card to be investigated. <br> Your complaint ref number is 644539 .<br> <br> Kind Regards<br> Complaints Resolution<br> Celeste Kruger<br> Email: [Email Removed]<br> Tel Number: *** <br> <br> This matter is still not resolved. What's the point of sending this useless automated msg .Pathetic service . Disappointed why don't fnb comes clear to say the don't want my business and part ways . Celeste Kruger u meant to be resolving this at ur level . I can't bear to understand you are at care dept : for what purpose and for who ... Super irritated.