CCD want me to verify personal details after they

Item: FNB (First National Bank)
Rating: 2
Author: Kevin B

Hello, a company by the name of CCD called me requesting delivery address of my replacement Garage Card. I gave them my delivery address. They then continued to ask me my date of birth etc....After refusing to supply this info I was told it was their protocol.<br> <br> I can understand that there is a need on behalf of the bank to verify details. Had I called the bank

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FNB (First National Bank)'s replyOfficial

27 Aug 2015, 08:17

Hello BotesKevin,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private Clients who will provide you with feedback.

The reference number is 748292.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply27 Aug 2015, 08:17

Official