CCD Delivery

I don't know how much this has to do with FNB, but I changed my Cheque Account from Gold to Platinum and got offered to have my card delivered to me. I have been told that my card will be delivered at a specific time at a specific venue. I have been waiting for the delivery which was promised between 1-2. I had to contact CCD Couriers and the driver informed me that he will still be an hour before reaching me, this is already 30min past the due time of 2pm . I think this is unacceptable service, if this is the delivery that FNB offers I would have rather wasted my time and collected it from the branch. Guys you will lose service due to over promising and under delivering.