Ccd couriers poor service -useless

Service for myself fair my husband and I app**** for accounts at FNB Highveld mall we received superior service by (Zabele) the problem is their courier service they phoned me to confirm that I am available for the delivery of my card (my husband was supposed to receive his as well) I asked whether they have both our cards and they where unable to help. Regardless the courier telling me that he is on his way I need to wait outside to which I rep**** that I will come out when he is at my house what a flipping cheek! He did not deliver my husbands card and yhey tried phoning him once and couldn't get hold of him now he is being told he did not answer his phone he must wait an additional 5-7 working days. This is unacceptable because he did not answer his phone. I did advise them in the branch that the signal is poor where he works and that i will be available for the delivery. Do t think we will be banking on long term if its starting like this already. POOR service from your CCD couriers!!!