CCD Couriers Decimates FNB Card Brand

My existing gold credit card no longer earns ebucks. I app**** on the *** via the banking app for an upgrade and requested that the card be delivered to my branch. I specifically asked that the card be delivered to the branch as the courier company CCD has a poor service rating check Hello Peter and the internet. Today I called ********** 028 (spoke to Sanele) to enquire why the card had not been delivered as promised to be informed that I need to email them my physical address as FNB had not provided an address, after which the card will be delivered in 3 - 4 working days. It would be interesting to see what the Service Level Agreement with FNB / CCD incorporates or has FNB standards deteriorated to accept a courier company that is decimating the FNB brand.