JL
Jeremy L
1 reviews | Active since Mar 2009
13 May 2015, 16:26
CCD couriers cant deliver
CCD called me twice to arrange the delivery of my FNB Platinum and FNB Business cards. Amazingly, the first chance they can deliver to Woodstock (close to Cape Town CBD) was 8 days later on the 21 May. What is the point of having a courier service that cant deliver?
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Replies (1)
FNB (First National Bank)'s replyOfficial
13 May 2015, 16:56Hello scottl,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682996.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682996.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply13 May 2015, 16:56
Official
Hello scottl,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682996.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682996.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)