NK
Natasha K
1 reviews | Active since Jul 2009
30 Mar 2016, 10:53
CC DEBIT DATE
I have called twice to have my debit dates changed and since nothing has happened. I am now liable for reverse charges and a statement reflecting I Owe for 2 months. I have been making a payment into my card which does not reflect as a payment. I was told my statement would be adjusted. Nothing done. The last reference number I have is Ref ***. How long does it take to sort this out. Why should I pay double installment when I made a payment to my card. Why should I pay additional charges to my account. Please can this be resolved
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FNB (First National Bank)'s replyOfficial
30 Mar 2016, 11:06Hello NatashaKhan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 895627.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 895627.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Mar 2016, 11:06
Official
Hello NatashaKhan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 895627.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 895627.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)