Catch a wakeup please FNB

Tuesday 21 Nov I received an SMS from FNB stating that Credit Card fees will from now on be charged as per agreement. (I suggest you listen to the recorded phone call some time ago when I wanted to cancel the credit card, where a friendly lady from FNB assured me I will not pay any fees and no signatures are required as the recorded call serves as new agreement.) Aforementioned SMS did not cardinally quantify the proposed unilateral monthly fee. Tried the suggested Rates and fees on website. Just wasted time with a magnitude of rate tables. At 73 years old I need you to quantify the proposed new monthly fee. You have an automated system at your fingertips. Queried FNB again requesting they quantify the monthly fee. The prize reply after 48 hours from Sydney Matlhaku, exactly copied and pasted… ‘ Kindly be advised your that you are are charged monthly fees on the account, Please refer to your credit card Terms & Conditions on your credit card.’ AGAIN NOT QUANTIFIED. Obviously, my message wasn’t read at all... Therefor I now again request you to confirm actual monthly charges on all my accounts at FNB. Cheque, Credit Card, Savings and 7 day Call account. I need this so I can consider the matter in total. Please note and check your records : I have never, ever defaulted on any payment. All my accounts are fully settled and in positive at due date, always. Approx 4 years ago you even added the budget portion on my Credit card to the normal credit part. My top of head calculation (prime – repo) you nett in excess of R2000 per month on my 7 day call account. PLEASE REVERT SOONEST WITH PROPOSED ACTUAL QUANTIFIED CHARGES APPLICABLE ON ALL MY ACCOUNTS.