1 reviews | Active since Apr 2014
#Cash Withdrawal Fee Adj ( R 37 )
Hi , I am paying R 185 per month for a premier banker from FNB to take care of my business. I recently saw the above entry on my cheque account. I have sent 4 emails to my premier banker , and had no reply from their side since 03/08/2017. FNB keep on bugging me to upgrade to the Private Clients suite ( R 350 ) , but I do not even get a service at R 185 pm. Why should I upgrade ? I tried to get the email adress of the CEO of FNB on the internet , but with no luck. I am sick and tired of paying money to a bank for which in return you get no service. I just expected at least the premier banker to phone me back to explain this query to me.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)