Cash passport not working

I am very frustrated with FNB. Sloppy service from your end. I transferred funds into a cash passport at your Rosebank branch on Thursday 25 Aug. I flew to Bali on Friday Aug 26 and landed on Saturday 27th only to find out that I don't have access to my funds. My cash passport was not activated. I am now in a foreign country without access to my funds all cause of FNB. I can’t phone because my phone number does not work. When I emailed on Saturday I was told Forex dept is closed. Only open on Weekdays. On Monday now I’m told that I will be helped possibly the next business day. No help what so ever is given to me. This card should have been activated on Thursday the 25th when I got it This is very sloppy service from FNB