Cash passport chaos

<p>FNB allows people to order a cash passport online. Ifirst transferred euros form my global account into the cash passport. before doing this, I first checked with the forex department who told me how to go about it. the card was couriered to my office. the card letter said i simply had to log on and register the card. But the card had not been activated. So far, no one has been able to activate the card. I have someone working on the case, but it has been a few hours already and my travel date is looming. In the meantime, my travel money is locked in a card I cannot activate. I also wanted to load another currency onto the card. I just want the matter to be resolved speedily and not hear"the matter has been escalated". bsuiness is about successful client outcomes. I keep hearing from the forex people that it is a "system's error". Don't offer a product online if you can't deliver it to the client. Simple. Also, I was charged double commission. I emailed FNB about this. After 6 days they did not even reply to my email. before dealing with the forex department I had a favourable experience with the bank. I am shocked and found the service unacceptable. </p>