HH
Harriet H

1 reviews | Active since Nov 2010

18 Jan 2016, 10:04

Cash passport card is *******

While overseas I discovered that my Cash Passport card was faulty. I could not withdraw any cash at an ATM, nor at a bank teller. Prior to leaving SA, I had wanted to test my card, but was told that there is no way to do this, as it can only be done on a foreign ATM. I had to borrow money overseas, and now it's going to cost me in excess of R2000 in FNB bank fees just to repay this. FNB forex say that I have to cash out the US$s and re-convert this back to US$, and then they passed the buck by telling me to call the Cash passport number on the back of the card. <br> <br> Trying to contact Cash Passport telephonically was impossible overseas as the phone numbers just don't seem to work. They barely work locally too. My calls failed several times due to engaged signals and being cut off. Eventually I got to speak to a \live"person after holding on for over 36 minutes. Unfortunately this call centre person wasn't much help either"

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jan 2016, 10:41
Official
Hello hhh,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 850136.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
HH
Harriet H's update17 Mar 2017, 12:24
Reviewer Update

No Call, No nothing, from FNB. Absolutely nothing happened!