LL
Lionel L

1 reviews | Active since Aug 2018

23 Aug 2018, 14:52

Cash gets ****** and staff turn a blind eye - FNF Karaglen

I was at your Karaglen branch today sorting out some business banking. I dealt with an employee of yours by the name of Elton Zikhayi. When I got back to my office, I got a call from him saying he had my wallet. I drove back to collect my wallet and when I arrived there, the money had been taken out of the wallet and the cards were the only items left inside.

The management at Karaglen will not look at the camera footage without me going to open a case at the police station. In the meantime, the ***** gets away with my money, and the Karaglen staff turn a blind eye.

What nonsense and why waste my time further and delay the whole situation!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Aug 2018, 15:14
Official

Good day Lionel Leathem,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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