Cash Flow Relieve Fund: Declined

My partner and I have a joined home loan with FNB since 2015. We have never defaulted any payment. Unfortunately I was temporarily laid off from work due to Corona In April 2020. As a contributor in our household, this has an impacted our cash flow negatively. We have app**** for the Cashflow Relieve Fund on the FNB app and it was approved. However I was shocked to see that the Cashflow Relieve Fund that was approved was offering us a Personal Loan instead of a Reliever. Now my question to FNB is that, why are we not being considered for the Cashflow Relieve fund and being offered a Personal Loan? Our joined home loan was approved based on the affordability of both partners. Your urgent response will be appreciated. Thank you.