1 reviews | Active since Feb 2012
Cash Deposit not reflecting
I deposited cash via the new ATM at gateway (banking hall) into one of my own accounts on the 6th/12/2017 today is the 12th/12/2017 and the money is still not reflecting. I went into the branch the next day and the day after I have received several calls from the branch stating that they waiting for the atm logs to come from JHB and they investigating etc which is fine BUT 6 days so far and my money is no where to be seen. I have been banking with FNB for more than 12 years I am a so called private client and this is the way a private client gets treated. I want my Money FNB. I won’t recommend fnb to anyone. This sucks what is someone was in a desperate situation and fell into this situation will fnb investigate for 1 month and let their client suffer?
Hello Malies.moses4,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Malies.moses4,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)