1 reviews | Active since Aug 2012
Cash deposit fee Query
I looked at my statement this month and realized that i was charged R 100.00 and next to it explained (Cash deposit Fee). so i phoned the contact center to find out what it was about and was explained to me that a 300.00 was deposited in to my account as well as R 60.00 from a KZN branch. and that is why i have been charged R100.00. so i asked the guy to explain to me what he meant, because I have a Gold cheque account and it says that it's R1.65 per 100 min 50.00. on the price tariff?<br> <br> He was unable to explain why i was charged so much and said that i will receive an explaination within 24hrs!!! still waiting that was 5 days ago...FNB, can someone please explain to me the cost? so to deposit R 360.00 inside the branch cost 100.00??? i still doubt it... or maybe i'm stupid? or Has the prices gone up again????
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Pricing help desk who will provide you with feedback.
The reference number is 809592.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Pricing help desk who will provide you with feedback.
The reference number is 809592.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
