SN
Sthembi N

1 reviews | Active since Aug 2012

10 Nov 2015, 15:46

Cash deposit fee Query

I looked at my statement this month and realized that i was charged R 100.00 and next to it explained (Cash deposit Fee). so i phoned the contact center to find out what it was about and was explained to me that a 300.00 was deposited in to my account as well as R 60.00 from a KZN branch. and that is why i have been charged R100.00. so i asked the guy to explain to me what he meant, because I have a Gold cheque account and it says that it's R1.65 per 100 min 50.00. on the price tariff?<br> <br> He was unable to explain why i was charged so much and said that i will receive an explaination within 24hrs!!! still waiting that was 5 days ago...FNB, can someone please explain to me the cost? so to deposit R 360.00 inside the branch cost 100.00??? i still doubt it... or maybe i'm stupid? or Has the prices gone up again????

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Nov 2015, 16:01
Official
Hello trullyn,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Pricing help desk who will provide you with feedback.

The reference number is 809592.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)