***** Case Reported in January 2026 – Still No Feedback or Resolution

I am extremely disappointed by the lack of feedback, communication, and assistance regarding a ***** case involving my son, which was reported on 17 January 2026. To make matters worse, funds continued disappearing from his account after the case was reported, including his February salary.

The matter was reported immediately, and all required information and supporting documentation were submitted. However, despite numerous follow-ups, we have still not received any meaningful update, progress report, or resolution to date.

Our most recent follow-up was on 7 May through the Customer Care line, we were informed that communication from the assigned ***** Analyst (with email address ***) was mistakenly sent to our wrong email address. We were assured that this error would be corrected immediately and that the communication would be resent. Unfortunately, to date, we have still not received any further communication or assistance.

This situation has caused significant stress, frustration, and emotional strain on our family, as my son is currently the bread winner. It is unacceptable for customers dealing with such a serious matter to wait this long without proper communication and support.

We respectfully request urgent intervention, a full update on the status of the case, and clear feedback on the steps being taken to resolve this matter as soon as possible.

Case Number: *** All records and documentation available on request