Case of ***** opened but no assistance from FNB

I have logged a case of ***** with FNBs ***** department, I have also contacted the business banking department about 4 times and I have laid complaints a number of times, someone has opened an FNB Business account in my name without my knowledge or permission, I have not received any feedback despite reaching out to FNB numerous times.

FNB has been absolutely pathetic in the handling of this matter and zero assistance has been given. I have since gone and opened a case with the banking industry Ombudsman as this is just not good enough and FNB need to be pushed to do something they are supposed to do.