***** CASE NOT YET RESOLVED

On the 25th September 2020 I received a call from a person claiming to be a representative of the bank. He maintained that he was updating my profile and debit orders as,due to COVID 19, schools do not have proper closing and salary dates. I tried to explain to the consultant that I was in the classroom and that he could call later but he insisted that it was urgent and it wouldn't take long. With the situation I was in, I comp****, although it was not allowed in during contact time with learners. I only realised after the call that the person was ****ming me after the bank had sent me a message alerting me of the transactions, but it was too late. The money that I had borrowed from African Bank has been ****** and now I couldn't finish the house I was building for my family. I immediately stopped my card but it was too late. The bank couldn't take responsibility for the theft and told me that I made a mistake by approving the messages that the 'consultant ' sent. I gave the bank all the necessary documents that I thought would help them track and trace my money, but till today I haven't heard from them about the case. I even gave them the contact numbers of the person who called me. I gave the bank the statement,or affidavit, that I made when I opened the case at Mothotlung police station, and made another statement at First National Bank Brits Mall branch. The loss of my last money led me to micro lending to finish my house, but this couldn't help as I had to support the family on the other hand. For being their, ' trusted and loyal customer ', as they put it, the bank offered me half the money that I have lost. They asked me to sign a document that I agree to be given that half amount which I refused, but they continued depositing it in my account. The whole situation put a strain on my mental health and my marriage started to crumble, which led to divorce in 2023. I'm left with a loan debt that I can't enjoy living in a house that I made it for since the house was awarded to my ex-wife and children. African Bank has offered me a discount on the loan if I pay it before the end of the month but no financial institutions is prepared to consolidate my loans due to the micro loans I'm now depending on. I approached First National Bank for help but it seems I'm no more that 'valued ' customer. I tried to explain to them where this whole situation come from but they wouldn't listen. I even tried to convince them to consolidate my African Bank loan with a housing mortgage, but they refused. This would have helped me because the loan would be deducted directly from my salary as I am a government employee with a housing subsidy. Except for African Bank loan, all my micro loans are payday loans. They are paid up every time I get my salary, but I have to go back to them as even my bank has turned me down. I was assisted by staff member ***. The reference number is ***. Case number ***.