***** case not resolved

On the 14th of April 2024 I had a purchase made on my virtual card without authorisation of R385 reference Zety.com. I immediately phoned fnb to report a ***** case and was emailed this ReferenceRj*** and was told the turn around time to attend to my query will be 48-72 hours. Today is day 11 and I am yet to receive feedback. My disappointment regarding this is indescribable. My trust towards my account with fnb is lost. How on earth can a purchase be made using a virtual card but there was no Bank approval and cvv changes with every transaction? Why has my case been ignored and taken so lightly without consideration? Will there ever be a year where I do not report fnb? When will my money be returned and without an apology as I e had enough already why was case not attended and still isn’t? Is helopeter the only way to grab your attention? Disgusting behaviour.