LN
Lindelwa N
1 reviews | Active since Feb 2021
14 May 2024, 10:51
***** case not honored by FNB
I experienced a card ***** case and my account was overdrawn and FNB ***** department indicates that there is no liability on their part ad a bank and that they can cannot refund the +_ R10000 that was used making card payments. I just feel that FNB is invvrd because they say as a customer I have given the ********s access to my account and on asking how they say the transactions were approved as they were linked to a Samsung ewallet pay. I don't have a clue what this agent was talking about but I want my money refunded
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Lindelwa N's updateReviewer Update
14 May 2024, 11:23The bank cannot prove that I have approved an OTP on the 2nd May and again what does that have to do with the **** I experienced on my account on the 11th of May. I shared my phone with the lovely consultant that was assisting me and she saw and could confirm that there was no OTP confirmation request received on the 2nd of May by me and the SAMSUNG Wallet app I only heard of it today which clearly was yet to be activated as I needed to register and again the consultant at the bank could confirm. It was the arrogant ***** consultant that let me sit for over an hour at the bank only to pin my misfortune on me as if I am the culprit and called this misfortune upon myself. I want my money refunded
LN
Lindelwa N's update14 May 2024, 11:23
Reviewer Update
The bank cannot prove that I have approved an OTP on the 2nd May and again what does that have to do with the **** I experienced on my account on the 11th of May. I shared my phone with the lovely consultant that was assisting me and she saw and could confirm that there was no OTP confirmation request received on the 2nd of May by me and the SAMSUNG Wallet app I only heard of it today which clearly was yet to be activated as I needed to register and again the consultant at the bank could confirm. It was the arrogant ***** consultant that let me sit for over an hour at the bank only to pin my misfortune on me as if I am the culprit and called this misfortune upon myself. I want my money refunded