***** case - No communication - Poor service

Poor service regarding a ***** claim. We were involved in a ***** incident early in December 2023, the case was reported to FNB and to the SAPS. We were told that we'll be contacted when a ***** investigator from FNB has been appointed to our case. To date we are still waiting for the ***** investigator to be appointed. We have received no communication from our bank on any level. I have tried to contact them on 3 occasions to follow up, i was only successful in reaching a human on 1 of those occasions and was then treated quite rudely. Please service your clients and make good on your commitments - TCA is real.