***** case( FNB poor service)

I logged a ***** case on the 24th of Jan and i have not received feedback to this day, on the 1st of Feb I went to the Diepsloot branch after money was deducted from my account , the lady that helped me said i cannot change my card I have to wait for ***** department to respond, today the 5th of Feb I called spoke to a certain lady who only asked security questions, she has since put me on hold for over an hour, tried calling again I've been taken from one pillar to another without being helped. I guess all my money need to finish in my account before they can help.

I am really disappointed, i guess its time i change banks.