***** case-FNB account

When I woke up on the morning of the 28th of May 2025, around 06:45, I noticed that two transactions occurred in my account that I am not aware of. One was R329.68, which was taken from my account around 05:30 and was reversed at 06:30. The other transaction that went off was R4155.51, which has not been reversed. I have received a receipt email for a purchase that occurred overseas, which I am not aware of. My question is: how did the money go off my account without my approval? This means my money is not safe with FNB. I logged a ***** case immediately and the card was cancelled. There has been no communication since. Today, I followed up, but I am being told to wait 7 to 30 days. Unfortunately, I cannot wait for 30 days, as I have debit orders that must go off. I am very disappointed in FNB. Please refund me as soon as possible.