***** case

I wish there an option to rate 0 even 1 star is an understatement

Below is my previous review to FNB and their response

15 Jul 2024 at 12:25 ***** case I have been a client of FNB for over 2 decades and i am dissapointed at what just happened, on the 2nd of July 2024 while at work in Pretoria 2 transactions were done on my virtual card ending with 2209, i never authorized any payment. I tried to chat to them on secure chat i with no luck i ended up calling their ***** line, i was put on hold for 30 min i finally spoke to Sfisi who advised me to delete the card on my app and assured me that the matter will be investigated and i will get feedback after 7days, Case number **********6. 7 days passed no communication from FNB, I called again on the 12 July 2024 i was on hold again for over an hour eventually Siphelele answered i explained to her that i am awaiting feedback regarding my case she said their system is offline she cant check for me she then said i must wait for 30days, This is my main account i get my salary from there, all my debit orders are in there. This account is currently on a minus, the *****sters purchase items for R890 and R980 from Home Trade 1 Pet on the 2nd of July, currently my account its on -R1596.00 and no one is saying anything, no update nothing, i want my money back, how do external people get access to my virtual card? who is going to pay for all the interests on for over draft? How can i trust FNB again? i am at the process of switching to another bank because i am getting paid in this account what if this happens again, I am dissapointed Unhappy customer Reply (1)

FNB (First National Bank)’s reply 15 Jul 2024 at 14:19 Good Day Mrs Kgaugelo L Leeuw

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is: ***NF. For further request, you can email us on the below email address: Email address: *** Regards, Hello Peter Complaints Team

I have been waiting for a response or update on my case, I used secure chat to find out what is happening, Kgothatso advised that the account is on Hard Hold and asked me to cantact ***** desk on ***, I called on the 22 July 2024 09:58 I spoke to Sandile who advised me that the matter is still investigated however he will escalate and i will receive email to confirm.

To this day i am still waiting, no feedback nothing! I am getting my salary in that account, pay day is approching and i cant use my account, i cant even buy airtime, This is an inconvenience for the whole month with no access to my accout.