***** Case Detective has been ignoring my emails and no response for over 2 month

Item: FNB (First National Bank)
Rating: 1
Author: Praise G

I was sold a ****** phone and upon knowing i contacted FNB of the case and immediately i was asked to get an affidavit and a police case number which immediately I got. I added all the requested documents and receipt of the *****ulent person. Since then I have been in contact with FNB and they keep saying the persons bank (which is capitec) hasnt responded yet but the account is frozen and its over 2 months already. Every attempt of me trying to contact the ***** line has always ended up with, we will escalate the case for you or the detective will call you, In which I dont even get a response to my email or a phone call back from the detective. I was told by the detective, the first time she sent an email, that it would only take 16 - 30 days, but now it's over 2 months and I haven't been getting a response. FNB needs to take action and do better.

Helpful (0)

Replies (1)

Praise G's updateReviewer Update

21 Jan 2026, 09:51

FNB rep**** that unfortunately my funds cant be refunded because the *****erster has moved the money out of their account. I feel this is very unprofessional of the detective at FNB because immediately I reported the case to FNB, I got a message from the *****ster saying his account was frozen, and the money I gave him had been frozen. So how is it possible for the funds to now not be available in their bank? This could be because FNB didn't follow up with *****ster bank, Capitec, and capitac unfroze their account. For almost 3 months, the detective hasn't been replying to my emails and hasnt been following up and had earlier said my fund and the *****ster bank was frozen. Now the only message i am getting back is the funds are gone. This is very unfair and unprofessional from my bank, I have little trust to the service of the bank. I need my my refunded

Praise G's update21 Jan 2026, 09:51

Reviewer Update