LI
Lesley-Ann Isaacs
1 reviews | Active since Jan 2013
04 Aug 2023, 15:21
***** case being ignored by FNB
I submitted a ***** claim 28 business days ago, to date i have not heard from FNB.
I have been calling almost daily for feedback and all i get told is that the investigator will phone me (Bongane Benbe) is the investigator that has not contacted me, no more information gets given. so im very much in the dark and i have no idea when my case will get resolved.
Im sure if i was a platinum member my case would have been resolved by now.
Im super frustrated and not sure what my next steps should be
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Replies (1)LI
Lesley-Ann Isaacs's updateReviewer Update
21 Aug 2023, 09:32Good Day
Still no progress has been given to me. I have waited now over a month for the outcome and im starting to believe that im just not an important customer to FNB
It is a ***** case but i have no faith that i will be getting any of that money back. At this point i feel FNB has a poor customer care standards and i would never recommend this bank to any of my friends and family.
Bongane Ndembe is in charge of my case but doesnt respond to any of my mails so i have no idea the status of the case. Please may i request that my case be given to someone who will actually work on it. I no longer want him on my case.
Again this situation has been handle very badly by FNB and i will not recommend this bank, and i myself will be taking steps to move to another bank and move my family as well. Im sure that you don't care that you will be losing me as a customer as shown by the way my case is being handled.
Regards
Disappointed customer
Still no progress has been given to me. I have waited now over a month for the outcome and im starting to believe that im just not an important customer to FNB
It is a ***** case but i have no faith that i will be getting any of that money back. At this point i feel FNB has a poor customer care standards and i would never recommend this bank to any of my friends and family.
Bongane Ndembe is in charge of my case but doesnt respond to any of my mails so i have no idea the status of the case. Please may i request that my case be given to someone who will actually work on it. I no longer want him on my case.
Again this situation has been handle very badly by FNB and i will not recommend this bank, and i myself will be taking steps to move to another bank and move my family as well. Im sure that you don't care that you will be losing me as a customer as shown by the way my case is being handled.
Regards
Disappointed customer
LI
Lesley-Ann Isaacs's update21 Aug 2023, 09:32
Reviewer Update
Good Day
Still no progress has been given to me. I have waited now over a month for the outcome and im starting to believe that im just not an important customer to FNB
It is a ***** case but i have no faith that i will be getting any of that money back. At this point i feel FNB has a poor customer care standards and i would never recommend this bank to any of my friends and family.
Bongane Ndembe is in charge of my case but doesnt respond to any of my mails so i have no idea the status of the case. Please may i request that my case be given to someone who will actually work on it. I no longer want him on my case.
Again this situation has been handle very badly by FNB and i will not recommend this bank, and i myself will be taking steps to move to another bank and move my family as well. Im sure that you don't care that you will be losing me as a customer as shown by the way my case is being handled.
Regards
Disappointed customer
Still no progress has been given to me. I have waited now over a month for the outcome and im starting to believe that im just not an important customer to FNB
It is a ***** case but i have no faith that i will be getting any of that money back. At this point i feel FNB has a poor customer care standards and i would never recommend this bank to any of my friends and family.
Bongane Ndembe is in charge of my case but doesnt respond to any of my mails so i have no idea the status of the case. Please may i request that my case be given to someone who will actually work on it. I no longer want him on my case.
Again this situation has been handle very badly by FNB and i will not recommend this bank, and i myself will be taking steps to move to another bank and move my family as well. Im sure that you don't care that you will be losing me as a customer as shown by the way my case is being handled.
Regards
Disappointed customer