***** case at FNB

***** on my FNB account ,on the 19th April 2024 ,an amount totalling 46 K was ****** from my FNB account in a short space of 15 minutes.No OTP sent to me to authorise the transaction,my card was with me but I saw incontact messages of 2k right up until 46 K out of my account.When I realized this I immediately called the bank and canceled my card. I was directed to the ***** division and they said they will investigate this matter and an investigator will be assigned for me and call me to get more info...to date I never revieved any call from any investigator about this case...it was only me making follow up,never got an explanation how my money left the bank without an OTP sent to me and me authorizing it.Few days ago I recieved a letter from FNB saying they will not be replacing my money.Which I am highly aggrieved about,firstly as I was making follow up on this case I was told the bank is inundated with lots of ***** cases that the investigators are busy handling.. That got me.very worried that this is a prevalent thing at FNB.

It is my strong view that I kept my money at the bank to be safeguarded..in this case the bank was ****** not me as I expect my money to be safe and intact until I withdraw it or authorise any transactions.FNB is failing to explain how.money left their bank system without me authorizing it and this a lot of money that was meant to.assist with my brother's wedding. I'm highly aggrieved that we take our monies to big banks like FNB to.be safe guarded only to be de*****ed.I need answers from FNB and they need to replace my money as I really need it and deal with their poor systems control and weak early risk detection.

I am so depressed by this whole incident after being a loyal customer for almost 10yrs with FNB this is the thanks I get.Shambles,FNB.I will not rest until I get my money back,I will equally publish this on.every platform including Twitter, it's high time we expose such