***** case

Good day I am an very frustrated and unhappy customer of fnb Bank. I was advised that fnb is the best bank ever not knowingly it is the worse bank coming to customer service. I was ****med in December and i went to my branch rustenburg waterfall mall. I opened an ***** case and i was provided with forms to fill and email to the **** department. On the 4th of December. Since then I am the one that constantly need to reach out and ask them for feedback. And everytime I email they provide me with the same story that this investigation will take months to be solved. And after their response it is a complete silence again. Where is the customer service? It is now six months later. No feedback. No update. The wait is unbearable. It will everything so easy if there's a monthly communication but nothing at all.