***** CASE

On the 7th of July my card details were compromised and used online and transactions of R5355.87 and R1785.29 to Pressbyran went off my account. I immediately blocked my card and called in to your Contact Centre to report this - a ***** case was logged and I was given this reference number *** and a new card was ordered for me. I called in the following week as I had not received any update from FNB and I was told that an update is normally available after 7 working days from the day logged. Then after the 7 days I spoke to Dylan from your online secure chat after still I had not received any updates. Only then did he request info of when this happened and if I had used my card anywhere - meaning that nothing was done on the case since the day I had logged it. He then asked me to contact FNB again in 72 hours - today I sent a message and I was directed to a consultant named Ntsoaki, I gave her the reference number and asked for an update after waiting she sent me a message saying 'CLAIM REFUTED AND LETTER EMAILED TO PHINDA.NDLAZULWANA........' I rep**** that I have not received any letters but she just ended the chat. I am really disappointed and angry at the service given to me by FNB. As it is almost a month and no update regarding this case has been provided to me. I am also disappointed and confused at the fact that even though I only had +- R2000.00 in my the transaction of +R7000.00 went through successfully, how when there wasn't enough funds in my account? The one thing that FNB is quick to update me is for the collection of my new card even though I have not been assisted.