***** Case

On the 23 of July 2024 my account got frozen saying they suspect ***** and I had to find out when I was trying to purchase something. On the 30th of July the account was open but they kept the money frozen and that was the last time the appointed investigator contacted me. Malehlohonolo Sebetseba is the appointed investigator for my case I’ve sent her countless emails and I’ve even tried calling her with no response. As the owner of the account I would like to know what’s the process of the case but no one is contacting me or letting me know what’s happening. I even went as far as contacting their care team but I still didn’t get any response. I opened this account for school purposes I even explained that to the investigator. It’s the 28th of October today and still my money is frozen and I still haven’t received anything communication or whatsoever from the bank. I just want them to release my money so I can go bank with another company.