Case 2025 - ***

Dear FNB Complaints Department,

I am writing to formally lodge a complaint regarding the lack of communication and assistance from your representative, Mr. Thabo Lebepe (***), who has been assigned to my case (attached case number).

The case was logged last week, yet I have received no updates or responses from Mr. Lebepe despite multiple follow-ups via email. Each time I contact the bank, I am advised that he is only available through email — which has proven ineffective as my messages remain unanswered.

This situation has become critical. My business account remains inaccessible, preventing me from running my business operations, processing sales, paying for essential expenses, and managing my household finances. The lack of communication and support is causing severe inconvenience and financial strain.

I urgently request that this matter be escalated to a senior representative or manager who can take immediate action to resolve it. Please also provide a list of all required documents or next steps so I can comply and have my account restored without further delay.

I expect acknowledgment of this complaint and a clear update within 24 hours, given the serious impact this issue is having on my livelihood